[clug-talk] Suggestions: Call Centre Monitoring
TekBudda at shaw.ca
Tue Sep 20 11:28:12 PDT 2005
Here is an interesting one for you guys!
We currently use a hardware-based call monitoring box that connects to
software on that PC. It requires a lot of cable moving,
plugging/unplugging and can generally be time-consuming to get
everything set-up in preparation. Once it is running it worrks great
and does what it needs to do. But, it kind of defeats the purpose of
call monitoring if they know they are being monitored.
Anyone have suggestions on how this might be accomplished by software?
Or perhaps a more simplistic hardware/software solution that could be
I deally if the solution would allow the manager to pick who they were
going to monitor and just click a button and have it run in the
background without the user knowing. Have tried googling for something
open source that would run on either windows or Linux...with a manger
preference (not mine) for windows.
It looks like asterisk would be do it but that implies a total asterisk
solution (if i am not mistaken). I found something from a company
called Aheeva but I would imagine it is a total solution solution as
well as would most of the pother stuff I can find.
Any ideas would be appreciated.
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