[clug-talk] Enterprise Linux?
sgrover at open2space.com
Fri Jan 21 12:46:21 PST 2005
Thanks everyone for the information. In this case I'll be recommending my
contact NOT go with an enterprise package. I don't feel it is needed for the
small applications he is looking at.
However, I wouldn't hesitate to recommend the enterprise level to other
customers who are running mission critical applications. (I can think of one
right away - if I can convince them to switch from MS, that'll be a hard sell
On Friday 21 January 2005 12:11, Kevin Anderson wrote:
> I called Novell's tech support twice 5 years of working at a previous job
> with Netware. The person who answered the phone asked about 10 questions
> about our network, and then clearly knew our network better than I did.
> (This was regarding NDS replication issues in both instances).
> I'd recommend Novell's tech support as some of the most accurate, and best
> in the world. They aren't cheap, but there won't be an idiot who transfers
> you to a moron, who transfers you to a basic user, who transfers you to a
> power user, who transfers you to a guru. You'll call in, wait on the phone
> for a a while (you can request songs that they'll play while you're on hold
> using their music request website, which is kinda neat. You'll get bored
> of it about the time that they answer) and then you'll talk to a guru who
> WILL answer your question accurately the first time. It was money well
> spent both times that I've needed it.
> I'd love to have that team behind me for Linux support too.
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