[clug-talk] Enterprise Linux?

[Shawn]

Thanks everyone for the information.  In this case I'll be recommending my 
contact NOT go with an enterprise package.  I don't feel it is needed for the 
small applications he is looking at.  

However, I wouldn't hesitate to recommend the enterprise level to other 
customers who are running mission critical applications.  (I can think of one 
right away - if I can convince them to switch from MS, that'll be a hard sell 
though).

Shawn

On Friday 21 January 2005 12:11, Kevin Anderson wrote:
> I called Novell's tech support twice 5 years of working at a previous job
> with Netware.  The person who answered the phone asked about 10 questions
> about our network, and then clearly knew our network better than I did. 
> (This was regarding NDS replication issues in both instances).
>
> I'd recommend Novell's tech support as some of the most accurate, and best
> in the world.  They aren't cheap, but there won't be an idiot who transfers
> you to a moron, who transfers you to a basic user, who transfers you to a
> power user, who transfers you to a guru.  You'll call in, wait on the phone
> for a a while (you can request songs that they'll play while you're on hold
> using their music request website, which is kinda neat.  You'll get bored
> of it about the time that they answer) and then you'll talk to a guru who
> WILL answer your question accurately the first time.  It was money well
> spent both times that I've needed it.
>
> I'd love to have that team behind me for Linux support too.
>
> Kev.